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InfinitySupport: High Quality 24x7 Outsourced Customer and Technical Suppor
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InfinitySupport is the preeminent billing, sales, technical support backbone for web hosting companies providing 24/7 phone/voice, email, helpdesk and live chat, also specializing in software and systems administration. Our founders and staff have been a part of some of the biggest web hosts in the industry and supported tens of thousands of customer domains. We've supported everything from standards such as cpanel on stand alone dedicated servers to proprietary customer control panels on distributed clustered networks. * Domain Name Management - Domain Name Registration, DNS Changes, Registrar Transfers, Name Changes * Server Management & Configuration - Webserver, Database, DNS, Mailserver, FTP * Clients - Email clients(Eudora, Microsoft Outlook Express, Microsoft Outlook 2000, Microsoft Outlook 2002 Netscape Mail, Pegasus Mail) , FTP clients( CuteFTP, WS_FTP LE, Smart FTP, Frontpage Publish) , SSH clients (Putty, Secure Crt, FiSSH Secure Shell Client) * Web Authoring tools - Frontpage, Dreamweaver, HTML * Control panels - Alabanza, Ensim, HSphere, Plesk, Webmin WHM/CPanel, Confixx, HspComplete * Billing softwares - Modern Bill, Client Exec * Scripting issues - CGI, Perl, PHP, SSI, Javascript * ISP related problems - setup of Dial-Up Connection for various OS like Windows 95/98/ME/200/XP/NT, TCP/IP Configurations, Web Browsers issues for (Explorer, Netscape, Opera, Mozilla), Proxy Configurations Infinity Support can scale your support services at a moments notice. We tailor our services to meet your NEEDS by offering technical and customer voice, live chat and email support 24 hours a day, 365 day of the year. Infinity Support Technical and Customer Support offers the highest level of quality backed up by our Service Level Agreement. Our plans will satisfy all your support needs while continuously providing the cost savings and benefits of outsourcing.
Date Added: Jul 23, 2005 Hits: 314 Rating: 0.00 Votes: 0
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| 5. |
FREE Hosted Online Help Desk Support Solution
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Get a 100% Free, remotely hosted online help desk customer support solution. Provide a superior level of customer service for your visitors through our web based help desk software. Instead of just letting customers email you with their support requests, why not have them open a support ticket on a professional online help desk. That way you can manage and prioritize your customer support issues to provide a much higher level of customer service. Effective customer relationship management is critical for your website and a having professional online help desk is an integral part of any CRM solution. Best of all web based helpdesk solution only takes a few minutes to get and up running. Create and account, perform some basic configuration, create a link on your website to your online helpdesk and you are ready to go. With unlimited groups, users and a built in message center for your staff its easy to organize, prioritize, coordinate and execute on time critical customer support issues. Remember happy visitors are repeat visitors. Not running an ecommerce website? No problem, our online help desk software is great for any website, whether you just want to have a SPAM free way to communicate with your visitors or you want to provide professional after sales support, HelpDeskEngine makes it easy and very affordable.
Date Added: Jun 24, 2005 Hits: 192 Rating: 0.00 Votes: 0
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| 6. |
ProvideSupport: Customer Support Chat and Monitoring
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ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don¡¯t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up -just paste a small HTML snippet into your web page source code. No plug-ins or software installation required on customer¡¯s side. Fully customizable. No setup fee, no contracts, and no hidden costs.
Date Added: May 24, 2005 Hits: 397 Rating: 5.00 Votes: 2
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| 8. |
Hosted Live Support
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Compare Prices and you will see we offer a Fantastic Service to Our Many Customers, We offer Remotely Hosted Live Support starting from just FREE! Customize your Customer chat Window with Colours and your Own Logo, and add your own Canned Messages messages so with one click you can greet your customers or tell them about your Products without Typing, Save transcripts, and add your personal greeting when customers click the chat Button, Push pages so that you can point a customer to a certain page which opens up within there Browser, Push links, IP Tracking, Initiate chat so when you see a customer on your website you can start chatting with them, this alone increases sales, Traffic monitoring so you can see an IP and the URL of the page there on, and see there foot prints of where they have been, you get a Master Control panel to add users and departments, and get your chat working the way you want it too, Also your agents have a different login area to login and take calls, Simple copy and paste button codes, and of course upload your own Online and Offline Buttons. (Webbased) No Downloads. Our Services start From Free, there are NO ads on the free account what so Ever, and you can upgrade at anytime.
Date Added: Jul 25, 2005 Hits: 343 Rating: 0.00 Votes: 0
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