Cerberus LiveHelp allows you to watch visitors on all your web sites in real-time. Bring life to your website! Discover where your traffic is coming from, improve frequently viewed pages and navigation paths, initiate a chat with visitors in real-time and quickly respond to customer chat requests. Your customers don't need anything to chat but their standard web browser. Includes a built-in spell checker, an embedded Cerberus Helpdesk knowledge base, powerful reporting, transcripts, invite functionality, system tray notification and much more. PHP/MySQL back-end, Java staff interface, HTML/Javascript customer interface.

Category:

Java > Applications > Customer Support

Date Added: Aug 30, 2005 Hits: 744 Rating: 5.00 Votes: 4

rap-X improves the signal to noise ratio of customer support by linking help desk functionality with sales & marketing. Services provided include: web based customer support; news distribution; customer surveys; collaborative procurement proposals. Web based. Delivered as a hosted application or as a downloadable product. Multi-lingual support. Price is linked to usage.

Category:

Java > Applications > Customer Support

Date Added: Jul 14, 2005 Hits: 608 Rating: 4.00 Votes: 7